Daily Quote: Secret On Increasing Employee Engagement

 

Daily Quote: When people know we truly care about them—and not just about what we can get out of them—they tend to go the extra mile.

Reflection: Recently, I was pondering the lack of engagement and dis-satisfaction of employees at their workplaces. According to a 2014 Aon Hewitt survey, only 61% of worldwide workers said they feel engaged at their jobs. Why aren’t the numbers higher? Boredom, authoritarian management styles and lack of respect and trust are the usual culprits for these negative attitudes.

Self-Coaching: Over the next week checkout how your employees are feeling about their jobs and make a plan based on their input how to put mor joy and fun into the workplace. This effort would be appreciated and I promise will improve everyone’s “quality of worklife.

Click through to this insightful article on workplace satisfaction.

http://www.fastcompany.com/3047366/hit-the-ground-running/why-you-should-treat-your-employees-like-your-most-loyal-customers

 

 

Updating Maslow’s Hierarchy of Needs for Creating More Effective Social Marketing Campaign

Instinctively, we all know how important it is to secure basic needs of rest, water, food, shelter, and warmth are to survival.

The three steps in between the basic physiological needs and the fulfillment needs are where marketing and advertising most directly applies.

This was the essence the Hierarchy of Needs Pyramid, proposed by psychologist Abraham Maslow in the 1940s, shows the advancing scale of how our needs lay out on the path to developing our full potential, meaning, fulfillment, creativity, and the pursuit of what is our passion in life. The version of the pyramid you see below was developed by the Doorway Project and clarifies Maslow’s five different levels of basic, psychological and self-fulfillment needs.

  • Safety
  • Belonging
  • Esteem

In Maslow’s pyramid, the descriptions for these needs don’t hit the “sweet spot” for creating a powerful and “sticky” message or a 1-1 strategic marketing perspective to them, so it requires design thinking and creativity to see how you can tailor your message to fit these needs. Christine Comaford, an author and expert on the subject of messaging and persuasion, has found safety, belonging, and esteem to have incredible value for living our everyday work and family lives more creatively, and on purpose.

Ms. Comaford says: “ Without these three essential keys a person cannot perform, innovate, be emotionally engaged, agree, or move forward…The more we have of (these three elements) the greater the success of the company, the relationship, the family, the team, the individual.

Her experience has helped her hone three phrases that are essential for influence and persuasion and for creating this sense of safety, belonging, and meaning that we all need and desire in our lives.

Here are some concrete verbal phrasing that gets at the  basic survival and psychological belonging needs that have been proven successful :

  1. “What if.” This phrase removes ego from the discussion and creates a safe environment for curiosity and brainstorming.
  2. “I need your help.” This statement tips the roles of status from dominant and subordinate, to equality and engaging the other person and provides a sense of shared power and more of an ownership perspective for idea or plan.
  3. “Would it be helpful if.” This phrase shifts the focus from the problem to a cooperative and in some cases a collaborative solution.

Daily Quote and Self-Coaching Challenge: Coping with Life Difficulties and Losses

A Self-Coaching “Smart-Step” approach to Coping with anxiety and difficult times

Daily Quote: ” When we are no longer able to change a situation, we are challenged to change ourselves”.–Viktor Frankl 

Through out life we will encounter good and bad times. With the rapid pace of living  we all experience change as a way of life. Some of us learn to roll with the punches and find ways to get through our daily ups and downs. Others get “stuck” and have a difficult time functioning at an acceptable level. And still others find themselves anxious or increasingly depressed over a problem, concern, or worry for a long time. So we all react differently to change and try to find individual ways to cope. In my experience with clients, I have found some ways that are more effective than others to cope and push try to relief. Below I will provide two Self-Coaching tools that provide a practical framework and a mental set for dealing with these personal obstacles to live a life of constructive action. I suggest you write them down in your personal journal or on a 3x 5 index card so that when you find yourself on the edge or overwhelmed with worry and  insecure thinking, you read these tips to get you through the difficult situations you find yourself in. If necessary, read them over and over again, mantra like.

1.) I will let life be what it is. I won’t “make stuff up” too upset my balance and positive outlook. Sure there are obstacles and inconveniences but no awfulness and shoulds’ in life. Try using positive self-talk like the following: This too shall pass…it could have been much worst…this is inconvenient and unexpected so consciously  STOP. Take a deep BREATH. SMILE and Move ON. 
Sometimes, when the phone rings and the voice or message at the other end knocks you for a loop, you may feel shock, out of control or overwhelmed with what life has just delivered you. And yet you need to keep going on because sometimes there are no solutions or answers to life’s difficulties. Rather than reading these events as “awful” and “unsolvable”, a more constructive approach to terrible news is to notice and accept how you are feeling, if sad, be sad; if you start to cry just cry; if angry; be angry and then redirect your attention to something more useful. For example, find a tissue to wipe your tears, if you are standing sit-down, go for a long slow walk etc. Redirection physically can be a powerful constructive act.  Just remember this event as just a moment in life–not good or bad, just life.  Mentally reject the inner voice that tells you this is awful and you can’ go on. Don’t fight the fear or focus on it;  just notice it and accept it. Acknowledge these events are real, unwanted and  inconvenient obstacles that just need to be handled the best way you know how. With heighten emotions and unclear thinking about loss and fear driven thinking your insecurity and confusion will rise and you may find yourself slowed downed–but this is event is not the end of life or awful! What feels to be hopeless and overwhelming is only an emotional flooding created by this unexpected circumstance. Keep in mind your tool to STOP. Breath. Smile. Keep Moving and trust yourself to handle this situation.

2. Not every problem has a solution, and sometimes you have to just keep going and accept that maybe or maybe not an answer or understanding will appear. 
In time, some problems can be solved or understood. On the other hand, some problems will never be solved and you need to learn to live with this uncertainty and ambiguity of not knowing. Unfortunately, this is not easy to do, but begins with clear and positive thinking (3-1 rule of positivity) not with doubts, fears and negative thoughts. It is your irrational demand for answers and certainty in dealing with life’s problems and ambiguities that generate irrational thoughts, fretting behavior and other unhealthy symptoms such as nervousness, losing control, anxiety and feeling sick.

As you practice these new mental sets,  it helps to remind yourself of the countless problems and worries that have come and gone in your life. How many problems have you solved? One thousand? Ten thousand? or Hundred thousand? Many times you have faced problems and figured-out, how to survive these difficulties  by re-framing, re-strategizing, or over just letting time take its course. Right? Trust yourself and be more gentle and self compassionate because life difficulties eventually become part of your biography and you move on. Remember you have more fuel in the tank than you think you do.

Daily Quote, Reflection and Self-Coaching Challenge: 6 Steps for Continuous Personal Change

Daily Quote and Reflection:

First Law of Self-Directed Coaching: ” To achieve personal growth and full potential first requires “self-awareness and acceptance”. Carl Rogers, Father of Client-Center Therapy 

Reflection: I agree with Dr.Rogers statement because if you do not know your self and are reluctant to examine and learn both your strengths and areas needing improvement life is just one activity after another. In addition, acceptance is not a state of passivity or inaction. I am not saying you can’t change the world, right wrongs, or replace evil with good but I like to focus on things I can control, thus making my life more exciting and fun.  Acceptance is, in fact, the first step to successful action. If you don’t fully accept the reality of a situation precisely the way it is, you will have difficulty getting going to change it . Moreover, if you don’t fully accept the situation, you will never really know if the situation needs changing. In the Self-Coaching Challenge I am going to provide a model for you to get going on personal changes.

Self-Coaching Challenge: Creating Your Future in next 30 days: 6 Steps for Continuous Personal Change 

CONTINUOUS CHANGE AND PERSONAL GROWTH MODEL

1. Ask yourself WHY you want to make this personal change

2. ASSESS?  Where your are NOW ( Point A)

3. WHAT? Describe in realistic and specific detail your end goal ( Point B )?

4. HOW? Creating the future (Development Plan)

5. ACTION PLAN: WHO, WHERE, BY WHEN

6. CONTINUOUS LEARNING AND FEEDBACK LOOP: Use a metric to assess your changes. Ask others how you are doing in regard to a specific change goal, like listening. Do they see the changes? Are they experiencing you in new way? What suggestions do they have for you to change even more?  Thank the for the feedback.   

Lessons form Super Bowl…Executing a Philosophy of Winning Be Loosey-Goosey, In the Moment, Caring and Fun Loving

Aristotle once said “We are what we repeatedly do. Excellence is not an act but a habit”.

Russell Wilson Special example of Pete Carroll’s Winning Forever Philosophy– These words describe his core– Belief in Self and Others, Open Communication, Commonsense, Calm demeanor, Caring, Trust and Respect and Great Judgment, 18-25 completions and two touchdowns, not flashy just a solid leader…

Pete Carroll–“To accomplish the grand, you have to focus on the small. To exist in the eternal perspective, you have to live in the moment.” Well said! Ate heart of

 is competition and 24/7 responsibility and accountability, be authentic , caring and competition.

WOW, WOW, WOW………………………Talk about the domination of the Seahawks. The one-sided victory showed the power of the Pete Carroll Philosophy of Caring  and Playing in the Moment. This philosophy will definitely have an impact of the rest of the NFL. If you listened carefully to the interviews after the game you heard and saw the humility and pride of teamwork.  Let me  summarize, the “Winning Forever”  philosophy of Pete Carroll. The four words that capture the essence of the team culture are: Fundamentals, Man for Others, Caring and Respect. This means that “soft skills” as a leadership philosophy is on the ascent to building teams and producing results.  The Seahawks according to all the interviews is a “team of misfits” . What does that mean? It means that most of these players were not given the recognition they thought they deserved. The team is mostly made up of 3rd, 4th, 5th, 6th round draft picks and free agents. No stars just players who were committed to do  the best they could with their strengths and determination to reach their potential. Now let’s break down the philosophy:

1. Fundamentals — Know you X’s and O’s…, competition, play to strengths, plan do what you need to do, practice, practice, practice the details, stay focused, alert and execute in the moment.

2. Man for Others–A tenant of Jesuit Teaching –play for others, don’t let your team members down. You need me I am here for you.

3. Caring-Respect–be there for others and take care of them. Build the trust needed to fulfill your dream. Communicate openly and honestly. Let us be who we are, take care of one another and play to our strengths. Constantly learn the lessons present to you.

4. Fun–Enjoy and embrace the moment, celebrate your victories.

Want to Improve Team Effectiveness: Learn about Team Emotional Intelligence

Daily Quote: “Emotional Intelligence has had a real impact on individual growth and performance but the only problem is that so far emotional intelligence has not focused its research on team competency or effectiveness. The reality is that most work in organizations is done by teams. And if managers have one pressing need today, it’s to find ways to make teams work better”. Vanessa Urch Druskat and Steven B. Wolff

“EXCELLENT” Meetings. Meetings are what bosses “do.” Meetings are de facto Leadership Opportunity #1. Act accordingly.  Dr. Tom Peters

How to make meetings more satisfying, productive and work more effectively? “Begin with the end in mind” or the vision thing. By setting a vision of what the team wants to accomplish and what a successful meeting looks like the changes of increasing engagement and having more satisfying outcomes increase dramatically .

We generally ignore priority setting or vision thinking in most meetings. For some reason there is pressure to get down to work quickly. This thinking goes like this “we can’t waste time on all this petty stuff we have important things to do”. So what happens is that most team leaders and members avoid or ignore answering these important questions: What is the most important thing to work on and accomplish while we are together this morning? Why are we doing this? What are we trying to achieve? Where are we trying to get to?’ What does success look like? How do we handle side issues that might come up? How do we get everyone involved, engaged and committed to what’s important to discuss and decide on today? What the leader and team fail to understand is how important it is to answer these questions not just to motivate thinking and members engagement but to guide how to use our valuable time together. Both “structure and processes” are key elements for increasing energy and productivity in meetings.  So my advice to those who are bored or frustrated by meetings is to –STOP, CLARIFY and GET AGREEMENT on what is important to focus on today.

Another important idea is presented by Druskat and Wolff in their Harvard Business Review’s article that the real source of a great team’s success lies in the fundamental understanding of group emotional intelligence. This understanding allows effective task processes to emerge like setting decision-making and communication norms and that cause members to commit to the shared established by the team. Their research says there are three conditions are essential to a group’s effectiveness: trust among members, a sense of group identity, and a sense of group efficacy.”

Planning and detail thinking are both about “how” to implement your vision, with planning being more at the 30,000 level and big picture thinking, and detail discussions are more ground level dealing with specific actions and commitments.   “This kind of ‘how’ to execute or work together is very difficult if you don’t have a  clear why these activities are a priority and important to the individuals, team and organizational imperatives.

Self-Coaching Challenge: Learning how to conduct effective meetings can’t be learned over night. To break the habits of poor meetings will take experimentation and practice. In the beginning instituting new group maintenance procedures or processes will feel unnatural or uncomfortable. So as a team leader it is important from a learning and mental stand point to stick with changes long enough to see if they can make a difference in your team’s productivity. Remember that ” A team can have everything going for it the brightest and most qualified people, access to resources–a clear mission and still fail because it lacks group emotional intelligence and understanding of group dynamics”.

So over the next month your challenge as team leader is to explore ways to improve your meetings through feedback and speaking-up. Start first by reaching out to team members on two questions:

1. How do they feel about the effectiveness of our present meetings.

2. Ask for suggestions on what needs to change in order to make them more productive?

 

Part1: New Year Resolutions–What does Evidence -Based Research Reveal About Secrets of Willpower

The start of a New Year is always special. For me there is always a feeling of renewal as we look to a new year, a reflection back to the year that has passed and a new beginning. I have a sense of excitement for keeping things that are working, making changes or adopting new habits to make the year even better than the last year. However, do you ever find yourself making New Year’s resolutions and setting goals only to abandon them as the New Year tick docks away.

So I decided to check the research and selected the nationwide survey done in 2013 by Opinion Corporation of Princeton, New Jersey which I found to be very interesting and insightful on this topic of setting and completing resolutions. The bottom line is that 3 out of 4 people are not successful in completing their resolutions In addition, according to this research study, if you are happy you probably don’t set any resolutions. Unhappy people set resolutions more than happy especially in regard to money goals, 59% to 41%. So if you do not complete your goals for the New Year you are not alone.

So the question becomes what are some of the secrets and ways to set and fulfill your New Year Resolutions?

Studies now show that self-control is a limited resource that may be strengthened by the foods we eat. Laughter and conjuring up powerful memories may also help boost a person’s self-control. And, some research suggests, we can improve self-control through practice, testing ourselves on small tasks in order to strengthen our willpower for bigger challenges.

Learning to bring your behavior under control even with arbitrary rules does build character in that it makes you better able to achieve the things you want to achieve later on,” said Dr. Baumeister. “Self-control is a limited resource and is depleted more you use it.. People make all these different New Year’s resolutions, but they are all pulling off from the same pool of your willpower. It’s better to make one resolution and stick to it than make five.”

In Part 2 on New Year Resolutions we will discuss techniques and tools to support your goal of personal change for 2014. Stay tune. Coach Mark