Improving Meaningless Meetings- Learn to Establish Norms and Improve Collaborative Skills

Part I Team Development–Unlocking The Power of Team Norms and Collaborative Communication Skills To eliminate Toxic meetings 

Team norms represent the behavior expectations that support the core concepts of trust, sharing, belonging and respect and cooperation. Collaborative skills are the specific ways in which team members are expected to behave in order to achieve accepted norms and ways to productively work together. After team norms have been developed, collaborative skills are assessed, prioritized and taught.

Collaboration Team Communication Skills and Norms 

Team norms represent the behavior expectations that support the core concepts of trust, sharing, belonging and respect and cooperation. Collaborative skills are the specific ways in which team members are expected to behave in order to achieve accepted norms and ways to productively work together. After team norms have been developed, collaborative skills are assessed, prioritized and learned the team is better equipped to discuss, share, problem solve and brainstorm opportunities for taking the next steps forward through constructive action. 

Over my 30 +  years of facilitation and team projects and discussions, I have developed a growing and non-exhaustive list of collaborative skills that are supportive of effective and productive team interaction, efficiency and effectiveness.

Here is the list of behavior and possible norms to review:

Ask questions, Actively listen for understanding-Start a conversation-Ask for help-Ask a favor – Cooperate by joining-in an activity Be engaged Pay attention-Accept feedback Accept criticism Apologize-Give a compliment-Make others feel important-Follow suggestions or directions Say Thank you Acknowledge others effort-Say Yes-Say No Accept situations Give-up control- Say you don’t know- Clarify Summarize-Restate- Reflect other people’s feelings State and own your feelings and emotions Show empathy-Know and recognize feelings- Be observant Be open to negotiate-Express sympathy and sadness for others –Own your feelings and actions-Take time-outs to cool down- Ignore distractions- Take turns speaking and listening- Take responsibility and accountability for actions-Remind others to be flex and open to other view points- Play devil’s advocate-Influence and convince others with strong factual arguments-Deal with Other’s overreactions and anger – Deal with fear and anxiety – Stand-up for your rights- Be assertive- Respond and accept teasing or sarcastic put-downs- Deal with failures and embarrassments- Learn to problem solve and complete in-completions- Don’t run away from unresolved conflicts- Set priorities for action. 

Potential Uses for using the list for Team Development:

1. To assess a team’s readiness for problem solving and opportunity finding.

2. To evaluate a team meeting session from the point of view of satisfaction with the interaction

3. To measure a team’s group stage for effectiveness.

4. For identifying skill areas for team training and development in collaborative and supportive behaviors.

5. Efficiency of team’s ability to maximize time management.

 

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