Daily Quote: “Pretend that every single person you meet has a sign around his or her neck that says, Make Me Feel Important. Not only will you succeed in sales, you will succeed in life.” Mary Kay Ash
I think that this Plus One technique of Making Others Feel Important (MMFI)is a very powerful way to provide a climate for excellence in performance. Many employees tell me that they seldom or hardly ever receive any appreciation for a job well done from their managers. Appreciation or acknowledgement are at the heart of creating a positive climate at work. Noticing the effort and commitment of employees can be one of the strongest motivators for reinforcing and encourage the highest quality of work. Positive feedback which is delivered immediately after the action takes place sends a strong message that a person’s has been noticed and appreciated. The message from many managers who ignore the good works of employees is that you are expected to perform at high levels and the only time you will hear from a manager is when you screw-up. This “management by exception” method leaves employees in the dark and feels like they are only going to be recognized when things have gone wrong.In my experience this management approach is demoralizing and creates a”cover your ass” culture.
Self-Coaching Challenge: How will you make someone feel important today? Who is it you are going to make the effort to MAKE THEM FEEL IMPORTANT? Remember to be specific in your statement of appreciation and genuine. To see more on the use of the MMFI Rule see my past post http://wp.me/pnKb1-1Vn. This post will provide more specifics on this powerful management concept.
Over the next week keep track of the MMFI you handout and capture the events in your Personal Leadership Journal. Making this type of behavior a part of who you are will not only lift the spirits of employees but also make you feel good.