Daily Quote: “As many of us know trust begins and ends with emotional communication. Though we may wish this was not so, no situation or person is absolved from this principle for effective two-way communication.” Coach Mark
Reflection: An emotional connection needs to start with listening and understanding. It is difficult to do with unstable and reactive people because you never know when you are going to trigger their anger. Remember in life there are just many situations you can’t control. Learn to be patient and know when to remove yourself.
Action Challenge: Identify a difficult relationship and figure out how to neutralize and re-frame conversations. Share your stories so we all can learn.